Frequently Asked Questions

General

Email

What is my email address used for?

Your email address is primarily used as your username when you sign in. Your email address is also used to email you a receipt when you place an order, to email you a notification when someone purchases your art, to email you an invoice of your bill, or other related important information.

Does MyArtProfile.com ever send spam to my email address?

No. MyArtProfile.com never sends advertisements or other unnecessary information to your email address.

Does MyArtProfile.com sell my email address to other companies?

No. Your email address is kept strictly for MyArtProfile.com purposes and is never sold to other companies.

How do I change my email address on MyArtProfile.com?

You can change your email address on MyArtProfile.com from within your account pages.

Password

What should I do if I lose my password?

You can get a new password issued to you by using the to "Forgotten password" link tool on the log in page.

How can I change my password?

Passwords are encrypted for security reasons. This means that you cannot change your own password. Instead, by using the "Forgotten password" link on the log in page, or the "Send me a new password" link on your account page, you will be issued with a new secure password via email.

What are the password requirements?

When you create an account for the first time you will be asked to chose a password. There are no specific requirements, however we recommend that you chose a password that is 6 - 8 characters long with a combination of letters and numbers. Please do not share your password with anyone else.

Registration

What are the advantages of being registered?

Create your own art profile, create and manage multiple galleries with or without password protection, swap or sell artworks, critique other art, communicate and chat with other artists and much more. All completely FREE.

How can I register?

You can register by clicking here or clicking on the "Become a member" link at the top of the page. Simply provide your email address and then create a password.

I never received my confirmation email when I registered; what now?

If you didn't receive the confirmation email, then simply register again using the same email address and the confirmation email will be sent to you again. If you are still unable to receive the confirmation email, please send an email to support@myartprofile.com with a brief description of the problem or try registering with a different email address.

Why did I receive an email that said my email address was already registered?

It is possible that your email address has already been registered. Try signing in with your email address and a password. If you do not know what the password is, you can retrieve the password by using the "Forgotten password" link on the log in page. If you are unable to sign in with your email address and password, then please send an email to support@myartprofile.com with a brief description of the problem.

Reporting an Anomaly

What is a bug?

A bug is a problem or error with the code, display, or some other area of MyArtProfile. This could include such things as pages showing error messages, broken images, broken links, misspellings, and anything that could be considered not as intended.

How can I report a bug?

You can report a bug by sending an email to support@myartprofile.com. Please try to provide a good description of the bug, along with the time the bug occurred, and any information you may have on how to reproduce the bug. MyArtProfile will notify you as soon as your email is received along with any information on the action that will be taken to fix the bug. We very much appreciate your effort in making MyArtProfile aware of any bugs so that MyArtProfile can provide a better service to all artists.

Log In / Log Out

Where can I get a username and password?

You can get a username and password by registering as a new user of MyArtProfile.com. For more information on registering, please refer to our Terms of Service.

Where do I log in?

You are asked to log (sign) in only when you try to access a secure area for the first time.

How can I log out?

When you are logged in, you can then sign out by clicking on the "Log Out" link located at the top-right corner of every page.

Why would I ever need to log out?

When you are done using MyArtProfile, it is important that you log out order to prevent other people accessing your account from your computer. Just closing your browser may not always be enough. Be sure to click the "Log Out" link to ensure that you are totally signed out.

I was signed in but then all of the sudden I wasn't; what happened?

For security purposes, if you are inactive for 30 minutes, then you are automatically signed out. This prevents other people from accessing your account from your computer if you have stepped away for awhile. The term "inactive" means that you haven't visited a MyArtProfile page in the last 30 minutes.

Searching

How do I search for other artists?

Currently you can find other artists by using the Browse facility or by typing the artist's name into the search box on the home page. We will shortly be introducing some advanced search facilities to provide additional ways of searching MyArtProfile.

How to Buy Art

What is the buying process?

The buying process occurs in the following order: You find an item you'd like to purchase or swap. You contact the seller using the private messaging service; the seller is then notified within their account and via separate email of the order and then provides you with the shipping information. You then pay for the agreed cost and the seller ships the item to you.

You can additionally leave a critique for the seller that potential art buyers can refer to when making a purchasing decision.

What happens when I purchase from multiple sellers?

The process is repeated as shown above, however each seller is notified. Each seller is responsible for fulfilling his or her part of the order. You'll receive separate shipping information from each seller.

How is the seller notified of my order?

The seller is automatically notified of your order immediately via the private message service and email. All correspondence is then undertaken privately between the buyer and seller.

How do I know when my order has been accepted by the seller or that my order has shipped?

It is the responsibility of the seller to keep you updated as to the status of your order

How is MyArtProfile involved in Purchasing?

At all times MyArtProfile does not get involved in any buying, Selling, Swapping, Payment or Shipping Queries. All correspondence and purchasing is made at a members’ own risk.

How much commission does MyArtProfile take?

MyArtProfile takes Zero Commissions.

Make an offer

What is the "Make Offer" feature?

Many items on MyArtProfile have a "Make Offer" button. That "Make Offer" button allows you to easily send an offer to the seller for that item. The seller can accept your offer, decline your offer, or send you a counter-offer. If the seller sends you a counter-offer, then you have the ability to accept their offer, decline the offer, or counter-offer again. The process continues until either you or the seller accept the latest offer, or decline the offer completely. If the offer is accepted, the offer then becomes an order, the buyer pays, and the seller ships the item to the buyer.

Why use "Make Offer" instead of emailing my offer directly to the seller?

The "Make Offer" feature saves a lot of time for both you and the seller. No longer do you have to spend time writing emails back and forth and trying to keep track of the haggling. No longer do you have to worry about what to write to the seller or whether the seller is even interested in receiving offers. No longer does the seller have to spend time managing the offer and can instead click a single button to accept, decline, or counter-offer. No longer does the seller have to manually change a price in their gallery after an offer is accepted. The “Make Offer” feature, saving both you and the seller valuable time and effort, manages all of this and more smoothly and efficiently.

How much should I offer?

The answer, of course, is ultimately up to you. Do not submit extremely low offers. Not only will that have the tendency to offend the seller, doing so repeatedly could get you banned. Submit a reasonable offer that you feel is fair for both you and the seller.

What if I submit an offer and then change my mind?

At any time, you have the ability to cancel your offer. You are not obliged to continue with the offer.

The seller declined my offer; should I submit a new offer?

Use your best judgment. Depending on the circumstance, it may be worthwhile to submit a new offer after your previous offer was declined. For instance, if the buyer declined your offer because it was too low, you may want to consider submitting a new, higher offer. However, in a different case, if the seller says they can not ship to your country, it would not make sense to submit another offer. Be careful to never submit unnecessary duplicate offers.

Why do some items not have a "Make Me An Offer" button?

Only items that are for sale can have a "Make Me An Offer" button. If there is no "Add to Cart" button, then a "Make Me An Offer" button is not possible. Also, the seller has the ability to not allow offers for their items. If there is an "Add to Cart" button but no "Make Me An Offer" button, it is because the seller has chosen to not allow any offers on that item.

As a seller, how do I turn off/on the "Make Me An Offer" feature for all of my items?

If you do not want people to send you an offer for your items, you can turn off that feature so that the "Make Offer" button does not appear with your items. You can do this for all your items or just specific items. To turn off the "Make Offer" feature for all your items, sign in to My Account and then click your gallery in the left-hand navigation. Once you're at the form for your gallery, there will be a section on that form entitled "Allow offers in this gallery?"; choose "No, do not allow offers" and save the form. The "Make Offer" button will then no longer appear for any of your items. If you want to turn on the "Make Offer" feature, then simply follow the same instructions but, at the end, choose "Yes, allow offers". If you have multiple galleries, you'll need to do the same for each of your galleries.

Password protect

What does it mean to "Password Protect" a site or gallery?

When a site or gallery is "Password Protected", that means the site or gallery requires a password in order to enter. An artist can password protect when they wish to only display their work to a select group of persons. This is useful for artist's who do commissioned work. For example, a photographer can give a client access to a gallery which displays work from a private photo session, allowing only that client to select and purchase prints. No one can access a password protect site or gallery unless they have the password.

How do I access a password protected site or gallery?

First, you must have the password. You'll need to receive the password from the appropriate artist or seller. Once you have the password, you can gain access by navigating to the site or gallery and then entering the password.

As a seller, how do I password protect my site or gallery?

You can password protect your site or gallery through My Account. In My Account, navigate to the site or gallery you wish to password protect. Notice the section with the question 'Password protect this site/gallery?'; select "Yes" and after creating a password, click the "Save" button at the bottom of the form. Your site or gallery will then be protected and will require a password in order to gain access.

Why doesn't the password work any longer?

The password for a site or gallery may not work any longer because the gallery owner may have changed the password. In that case, you'll need to receive the new password from the gallery owner.

Problems with Sellers

What happens if the seller doesn't respond to my order?

Contact the seller via the private message service.

I paid for my order but the seller never shipped the order, what now?

Contact the seller via the private message service.

How can I contact the seller?

Contact the seller via the private message service.

Can you give me the seller's contact information?

MyArtProfile does not keep members residential addresses. But email addresses can be provided if considered necessary.

I've tried contacting the seller but they don't respond; what can I do?

If you have tried in good faith to contact the seller and a reasonable amount of time has passed without the seller responding then feel free to send an email to support@myartprofile.com. Please provide a description of why you are trying to contact the seller so that MyArtProfile can assist in resolving the situation.

What should I do if I don't receive my order?

Please contact the seller to find out the status of your order. If after a reasonable amount of time you are unable to resolve the issue with the seller, feel free to contact MyArtProfile at support@myartprofile.com.com to receive assistance in resolving the situation.

What do I do if the seller sent me the wrong item?

Please contact the seller to arrange for the item to be exchanged for the proper item

What should I do if my order arrived damaged?

Please contact the seller to arrange for the item to be replaced or refunded. Keep in mind that each seller has their own process for handling damaged goods.

Can I get a refund?

This is the decision of the seller.

The seller refuses to give me a refund; what now?

If after a reasonable amount of time you are unable to resolve the issue with the seller, feel free to contact MyArtProfile at support@myartprofile.com.com to receive assistance in resolving the situation. Please provide MyArtProfile with sufficient information regarding your order, why you are requesting a refund, and any discussion you've had with the seller. MyArtProfile does not promise that it can help but will agree to look into the situation.

What should I do if I suspect fraud?

If you suspect fraud, the first step you should take is to contact the seller to try to resolve the situation. If after a reasonable amount of time you are unable to resolve the situation, please refer below to the question 'What if I can't resolve an issue with the seller?'

Cancelling your site

How do I cancel my site?

You can cancel your site through the Cancel Account page. Simply go to the Cancel Account page and click the "Delete Site" button next to the site you want to delete. The status of the site will change from "Active" to "Deleted" to show that the site has been deleted.

Why do I still have access to MyArtProfile after I cancelled my site?

MyArtProfile continues to retain your registration information even after your site has been cancelled. This is useful if you decide at some point to use MyArtProfile again.

Edit your site gallery

What is the difference between a site, a gallery, or an item?

A site is the root of all your content. Your site can contain multiple galleries as well as content such as your biography, your contact information, and critiques. A gallery is what contains your art items. You can have multiple galleries within your one site for categorizing different aspects of your art, such as a gallery for your ocean paintings, and a separate gallery for your photography. An item is one of your actual art pieces contained within your gallery. In short, an item is contained within your gallery and your gallery is contained within your site. You can have multiple items and multiple galleries within your one site.

How do I create and edit my site, gallery, or items?

If it is your first time for creating a gallery on MyArtProfile, you can use the step-by-step tutorial available through 14-day free trial. You can create and edit your site, gallery, or items by using either Easy Edit or Power Edit. In Easy Edit or Power Edit, simply use the left-hand navigation to choose an area you'd like to edit.

How do I password-protect my site or gallery?

Please refer to Password Protect.

How do I delete my site, gallery, or items?

You can delete your site, gallery, or items from within My Account. In My Account, navigate to the site, gallery, or item that you'd like to delete and click the "Delete" button. After you click the "Delete" button, you will be presented with the question 'Are you sure you want to permanently delete this site/gallery/item?' Choose "YES" and you are done. Keep in mind that your site, gallery, or item will be hidden from the public immediately and will be completely deleted after 30 days. If needed, you can restore the site, gallery, or item anytime before the 30 days has ended. Also, be aware that if you delete a site then all content in that site will be scheduled for deletion. The same applies if you delete a gallery; all the content in the gallery will be scheduled for deletion as well. After you have finished deleting, then navigate to your site on MyArtProfile and ensure the portion you wanted to delete is no longer visible to the public.

Fees

What are the fees?

There are no fees

Why are your fees so low?

The one goal of MyArtProfile is to assist the entire art community. The fees have been removed so that the widest variety of artists will have the opportunity to use MyArtProfile.

How many items can I have in my gallery?

The number of items you can have on display is practically unlimited. It is possible to have to have millions of items on your site. Within reason, you are allowed to display as many items as you wish.

How to sell

What is the selling process?

The selling process basically occurs in the following order: You create your gallery with items available to purchase. A buyer purchases your item and you are immediately notified of the order. After you accept the order, you ship the item to the buyer.

How much should I sell my art for?

There is no exact science to pricing your artwork. A new artist will normally price their artwork within a modest price range. It is a good idea to check what other artists at your stage are selling their artwork for and use that information to get an idea for what price range you should currently be in. As you become more well known and accomplished as an artist, the demand and price for your work should naturally increase. Keep in mind that your art can be valued higher if your prints are limited. Also keep in mind that some people purchase art as an investment, so you don't want to be in a situation where you have to lower the price of your art since this could deter some of your art buyers. In this situation, it is better to start low and raise the price when appropriate.

How does MyArtProfile promote my art?

MyArtProfile uses a number of avenues to promote the site and your artwork. Some of the well-known companies MyArtProfile advertises with are Google, AOL, Netscape, CompuServe, AT&T, EarthLink, Ask.com, and others

How can I get more visitor traffic?

If you would like to further increase the traffic to your site on MyArtProfile, there are several methods you can use. Put the URL to your MyArtProfile site on your business cards, stationery, invoices, emails, and any other area that can lead people to your site. Ensure that your site can be easily found by submitting or resubmitting your URL to various search engines.

How am I notified of an order?

You are automatically notified of the order immediately via the private messaging service and via email. Information about the item purchased and the buyers shipping and contact information is provided to you by the seller.

What happens if I decline an order?

If for some reason you choose to decline an order, then the buyer must be immediately notified.

Do I need to provide a tracking number when I ship an item?

It depends on the agreement you have with the Buyer.

The buyer wants a refund; what now?

You must deal direct with the Buyer.

How do I receive payment?

It is entirely Your choice.